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When is my order going to ship?

Usually within 2 - 3 business days.  If you have a drop-dead date for receiving your chime, note it on the order and we will accommodate it.  If we cannot, we will notify you.  If you need expedited shipping, note that fact in the shopping cart.  We will charge you only the difference between ground and expedited.

What is the shipping cost for my order?

There is no charge for ground UPS, USPO or FedEx shipping within the 48 contiguous U.S. states for our windchimes, except for the Contrabass and Basso Profundo chime.  The charge for auxiliary products is noted in the shopping cart.  Email or call us for a freight quote for international, Alaska, Hawaii, Puerto Rico,  and Contrabass and Basso orders.

How can I cancel my order?

Calling  888-324-4637 or 512-385-0340 IMMEDIATELY is the best way.  You can also email grace@motschimes.com or fax to 512-385-0420.

Can I pick up my order at the shop?

Surely, just note it and we will call you when it is ready for you.  If you have a date certain when you are going to be in the neighborhood, tell us and it’ll be waiting for you.

My order has been submitted but I need to make changes to the order. How do I do this?

Calling 888-324-4637 or 512-385-0340 IMMEDIATELY is the best way.  You can also email grace@motschimes.com or fax to 512-385-0340.

Can I choose a ship date order than ASAP?

Sure, any date you want, up to a year from your order date.

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