COSMETIC DEFECTS
This means there are possible paint fade, scratches, or chips. These are considered 2nds and this is why there is a discount. We do not have pictures or examples of these chimes.
REPAIRS
Music of the Spheres®. Inc. offers a repair service for our branded windchimes. Other brands offer their own warranty service.
No need to call, here is everything you need to know about sending your chime back:
Repairs of Music of the Spheres®. Inc. chimes that are under warranty are done at no cost to the customers. Warranty covers manufacturer defects only. Paint is NOT covered. The only cost would be to ship it to us.
7-year warranty for Soprano, Mezzo, Alto, and Westminster
15-year warranty for Tenor, Bass, Contrabass and Basso Profundo
Any missing components will be an additional charge. Note/tube replacement are priced by size.
No components are sold individually with the exception of the removable replaceable windcatchers. We do not sell string/cordage/rope.
Chimes to be repaired should be sent to:
Music of the Spheres®. Inc. Repairs
5003 East Cesar Chavez
Austin, Tx 78702
Please include your name, phone number, how long you have had your chime, and return address with your chime.
You may also bring your chime to 5003 East Cesar Chavez, Austin, Tx 78702 to avoid shipping charges.
When sending a chime back for warranted repair or exchange please write on the outside of the box WARRANTED REPAIR OR EXCHANGE.
Please insure and track your shipments to us, we are unable to call and tell you we have received your chimes.
Repairs on Music of the Spheres chimes ARE CURRENTLY TAKING AROUND 4 to 12 weeks.
We will call you when your chime is ready and get your credit card. Thank you
Email us if you have any additional questions customerservice@motschimes.com
About our Name
The ancient Greek philosopher and mathematician Pythagoras first theorized that the stars and planets moved according to mathematical equations which corresponded to musical notes and thus produced a symphony, the "music of the spheres."... learn more
What is the shipping cost for my order?
There is no charge for ground UPS, USPS or FedEx shipping within the 48 contiguous U.S. states for our windchimes, except for the Contrabass and Basso Profundo chime. Email customerservice@motschimes.com or call us for a freight quote for international, Alaska, Hawaii, Puerto Rico, and Contrabass and Basso
When is my order going to ship?
UP TO SIX WEEKS sometimes a little more for large items. We can also delay a ship date if requested.
How can I cancel my order?
Calling 888-324-4637 or 512-385-0340 IMMEDIATELY is the best way. You may also email grace@motschimes.com
Can I pick up my order at the shop?
Surely, just note it and we will call you when it is ready for you. If you have a certain date when you are going to be in the neighborhood, tell us and it’ll be waiting for you.
My order has been submitted but I need to make changes to the order. How do I do this?
Calling 888-324-4637 or 512-385-0340 IMMEDIATELY is the best way. You can also email customerservice@motschimes.com or fax to 512-385-0420.
Can I choose a ship date order than ASAP?
Sure, any date you want, up to a year from your order date.
ACTIVITY LEVEL
1. If your chime is not active enough, make sure you are hanging it from the knot closer to the chime or you can tie another overhand knot close to that one. Do not hang from a hook or length of cord or chain. Also, you can use a bigger windcatcher. Mail the one you have back to us and we will send the next bigger size out at no charge.
2. If your chime is too active you can remove the windcatcher. If it is not active enough after removing the windcatcher, you can send your windcatcher in for exchange for a smaller windcatcher. You can also purchase any additional windcatcher on our website.
