No need to call, here is everything you need to know about sending your chime back:
Repairs of Music of the Spheres®. Inc. chimes that are under warranty are done at no cost to the customers. Warranty covers manufacturer defects only. Paint is NOT covered. The only cost would be to ship it to us.
7-year warranty for Soprano, Mezzo, Alto, and Westminster
15-year warranty for Tenor, Bass, Contrabass and Basso Profundo
Any missing components such as the ring, clapper, or windcatcher are $8 per component. Note/tube replacement are priced by size.
No components are sold individually with the exception of the removable replaceable windcatchers. We do not sell string/cordage/rope.
Chimes to be repaired should be sent to:
Music of the Spheres®. Inc. Repairs
5003 East Cesar Chavez
Austin, Tx 78702
Please include your name, phone number, how long you have had your chime, and return address with your chime.
You may also bring your chime to 5003 East Cesar Chavez, Austin, Tx 78702 to avoid shipping charges.
When sending a chime back for warranted repair or exchange please write on the outside of the box WARRANTED REPAIR OR EXCHANGE.
Please insure and track your shipments to us, we are unable to call and tell you we have received your chimes.
Repairs on Music of the Spheres chimes ARE CURRENTLY TAKING AROUND 4 MONTHS.
We will call you when your chime is ready and get your credit card. Thank you
Email us if you have any additional questions firstname.lastname@example.org