No need to call here is everything you need to know about sending your chime back:
Repairs of Music of the Spheres®. Inc. chimes that are under warranty are done at no cost to the customers. Warranty covers manufacturer defects only. Paint is rarely covered. The only cost would be to ship it to us.
7-year warranty for Soprano, Mezzo, Alto, and Westminster
15-year warranty for Tenor, Bass, Contrabass and Basso Profundo
Repair of chimes out of warranty or chimes other than Music of the Spheres®. Inc. brand restringing cost is $25 for Music of the Spheres brand and $50 for all other brands. The additional cost would be shipping your chime to us and return shipping.
Any missing components such as the ring, clapper, or windcatcher are $8 per component. Note/tube replacement are priced by size.
email us if you have any additional questions firstname.lastname@example.org
No components are sold individually with the exception of the removable replaceable windcatchers. We do not sale string/cordage/rope.
Chimes to be repaired should be sent to:
Music of the Spheres®. Inc. Repairs
5003 East Cesar Chavez
Austin, Tx 78702
Please include your name, phone number, how long you have had your chime, and return address with your chime.
You may also bring your chime to 5003 East Cesar Chavez, Austin, Tx 78702 to avoid shipping charges.
When sending a chime back for warranted repair or exchange please write on the outside of the box WARRANTED REPAIR OR EXCHANGE.
Repairs on Music of the Spheres chimes ARE CURRENTLY TAKING AROUND 3 MONTHS.