Wind chime Repair Service
Music of the Spheres®, Inc. provides restringing and maintenance services for our wind chimes. We service both Music of the Spheres®, Inc. chimes and many other brands.
No need to call. Everything you need to know about sending your chime back is below.
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Warranted Service
Service of our chimes that are under warranty are done at no cost. The warranty covers manufacturer defects only. Paint is NOT covered. The only cost is to ship it to us.
Warranty Period
• 7-year warranty from date of purchase for Soprano, Mezzo, Alto, and Westminster
• 15-year warranty from date of purchase for Tenor, Bass, Contrabass and Basso Profundo
Want to touch up the paint on your chime? We suggest Rust-Oleum Satin Black spray paint.
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Out of Warranty Repairs
Service of chimes out of warranty is $35.00 plus components (if any), return freight, and tax if shipped in Texas.
Service of Other Chimes
We can usually service other chimes. The cost is $75.00 plus components (if any), return freight, and tax if shipped in Texas.
Any missing components will be an additional charge. Note/tube replacement are priced by size.
Please email a clear photo of your wind chime to customerservice@motschimes.com so we can determine whether it can be repaired.
Including a photo of the entire chime and the damaged area will help us respond more quickly.
No components are sold individually with the exception of the removable replaceable windcatchers. We do not sell string/cordage/rope.
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Sending Your Chime for Service
Please print and fill out the repair form and include it with the wind chime. repair form
Ship repairs to:
Music of the Spheres®, Inc. Service
5003 East Cesar Chavez St.
Austin, TX 78702
When sending a chime back for warranted repair or exchange please write clearly on the OUTSIDE of the box:
WARRANTED SERVICE OR EXCHANGE
You can use any carrier. Please insure and track your shipments. We are unable to confirm receipt of repair shipments.
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Local Drop-Off
You may also BRING your chime to:
5011 East Cesar Chavez St.
Austin, TX 78702
Monday–Friday 9-5 CST
Please do not ship repairs to this address.
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service Turnaround Time
currently taking 4 to 8 weeks.
We will call you when your chime is ready and get your credit card information. Thank you.
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Questions
customerservice@motschimes.com
